ABOUT Kieran Egan

Practice Manager

About

Kieran has over 15 year’s business operational experience including seven years within the legal industry. Kieran is also recognised for his high-performance team management experience and delivering target driven results. Kieran’s first passion was in new business and client intake conversion, customer journey and client experience. Later in his career he transferred these skills to the legal industry and applied them to delivering a world class bespoke client experience.

Kieran’s main legal background started in Residential Conveyancing, from new business intake, process, operational system’s and compliance. Kieran is an expert in his field liaising with Lenders and intermediary panels, including the Law Society – CQS accreditation and the HM Land Registry business services. Kieran is very commercially aware and demonstrates a true advocacy to the brand, business development and best practice driving operational excellence.

Expertise

  • Operational Business support
  • Client Experience
  • Client intake and conversion
  • Law Society - CQS & Lexcel
  • Lender Panel and intermediary Management
  • Quality Assurance
  • Process Management
  • Team Management
  • Project Delivery

Career

January 2020 – Present – Practice Manager – Adkirk Law Part of Lawyers Incorporated Limited

May 2017 – September 2019 – Operations and New Business Manager – Slater and Gordon UK Limited

June 2015 – May 2017 – Retail Manager and Business Development manager – Slater and Gordon UK Limited

November 2013 – June 2015 – Contact Centre Team Manager – Slater and Gordon Lawyers UK LLP

February 2009 – November 2013 – Contact Centre Manager – DM Design Limited

January 2003 – February 2009 – Office Administrator – Hardman Fold Waste Paper Co